REPAIRING & RETURNING ITEMS DIRECTLY PURCHASED FROM KATIEMJEWELRY.COMItems purchased on the online store or directly from Katie M. Jewelry must be returned/exchanged directly with KatieMJewelry.com. The cost of repairs on purchased items vary per incident, and does not include shipping and handling. KatieMJewelry.com will work with you directly to repair the jewelry.

Limitations for returning purchased items apply.

  • Custom hand-crafted jewelry orders that are created by KatieMJewelry.com do not qualify for a refund or an exchange.  Each piece of metal is custom ordered, cut, process and solvent treated, hand-stamped in the event of names provided for stamping– they can not be resold or exchanged for a new item of any value.
  • We cannot accept responsibility for Katie M. Jewelry items purchased from resellers.

Please contact us to arrange or to inquire about our returns and repairs policies.